Refund policy
Returns & Refunds – AQUAVE
At AQUAVE, we are committed to delivering a premium experience. If for any reason you are not fully satisfied with your purchase, we are here to help.
Right of Withdrawal (EU Customers)
As a customer within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.
At AQUAVE, we extend this period to 30 days for your convenience.
Returns
To be eligible for a return:
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The item must be returned within 30 days of delivery
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The item should be in its original condition and packaging
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Proof of purchase is required
You may inspect the product as you would in a physical store.
To initiate a return, please contact us at:
support@aquave.com
Hygiene Products
Due to hygiene and safety reasons, items that have been used and are no longer in a resellable condition may not be eligible for return.
Refunds
Once we receive and inspect your return, we will notify you regarding the approval of your refund.
If approved:
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Refunds will be issued to your original payment method
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Processing time may take 5–10 business days
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery.
We will resolve the issue promptly.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Contact
For any questions regarding returns or refunds, please contact:
support@aquave.com
AQUAVE
Where water becomes skincare.