Contact information
Shipping Policy – AQUAVE
At AQUAVE, we are committed to delivering a smooth and reliable shopping experience from the moment you place your order to the moment it arrives at your door.
Processing Time
All orders are processed within 1–3 business days.
Once your order has been processed, it will be shipped to your address.
Please note that orders are not processed on weekends or public holidays.
Shipping Time
Estimated delivery time: 7–16 business days
We work with trusted international suppliers to ensure quality and consistency. While most orders arrive within the estimated timeframe, delays may occasionally occur due to external factors such as customs, carrier delays, or high demand.
Shipping Costs
Shipping costs are calculated at checkout and depend on your location and selected shipping method.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can use this tracking number to monitor your delivery status at any time.
Delays
While we strive to meet all delivery estimates, AQUAVE is not responsible for delays caused by shipping carriers, customs clearance, or unforeseen circumstances beyond our control.
Incorrect Address
Please ensure that your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
If your package is lost or has not arrived within a reasonable timeframe, please contact us at:
support@aquave.com
We will work with the carrier to resolve the issue as quickly as possible.
Contact
For any questions regarding shipping, please contact:
support@aquave.com
AQUAVE
Where water becomes skincare.